Shipping policy

Processing Time:

All orders are processed within 2–4 business days (excluding weekends and holidays).

Shipping Rates:

Shipping is calculated at checkout based on weight and destination. We currently ship within the U.S. via USPS.

Delivery:

You will receive a confirmation email with tracking once your order ships. We are not responsible for lost or stolen packages once shipped.

Address Errors:

Please double-check your shipping info. We are not liable for delays or non-delivery due to incorrect addresses.

We currently ship to U.S. addresses only.

Shipping Times

• Standard Shipping: 3–7 business days
• Tracking information will be provided via email
• Lost or damaged packages: Crema de Oro is not responsible for lost or stolen packages marked “Delivered.” Please contact the carrier or file a claim directly with them.